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FAQ

Frequently Asked Questions

General

All our editors must have at least three (3) years of experience in editing/proofreading in their specified fields. We usually prefer those with more experience (5-10) and expertise.

Our editors are all native speakers of the English language (UK and US) and are required to be excellent writers/copywriters. 

Less than 10% of our applicants get accepted to work with us. They must first pass a rigorous writing and editing test.

When you order editing or rewriting services, they automatically include proofreading. 

Service & Delivery

We require a minimum of 24 hours after a project is ordered. Of course, it would depend on the project.

Upon completing your order, you will be asked to choose your preferred delivery time. Urgent projects come with an extra fee. 

If you have a large project with multiple services needed, contact us to discuss further.

Payment & Refund

We currently accept payments through PayPal.

Yes, we do. However, we advise clients to request promptly for a refund (minus transaction charges). Once we engage our team on a project, cancellation will no longer be possible. We try very hard to balance out respect for both our clients and work team. Our aim is to create a positive work experience for our team members to further encourage them to provide high quality services. Our ultimate goal is quality service + 100% satisfaction for our clients.

That is very unlikely to happen. But if it happens on a rare occasion, we would redo the project at no cost to you or give you a full refund.

Contact

To reduce cost and provide you with affordable and high quality services, we decided not to operate a call center.

We respond very swiftly by email, 24/7. You can also reach us on our live chat located on the right side of your screen.

If you have further questions, please feel free to Contact Us.

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