Frequently Asked Questions
Just like our linguists, we require a minimum of 3 years of experience in a given sector. We usually prefer those with more experience and expertise.
Our linguists only translate to their native languages and from languages they are proficient in.
Merely speaking a language isn’t enough, so we require that each linguist be qualified and experienced. We have a minimum requirement of 3 years, but we prefer more. Some of our linguists have more than 10 years of experience of language translation in specialized sectors.
Although localization includes translation, it takes it a step further. Translation conveys an almost word-to-word meaning from one language to another. Localization focuses on conveying the overall meaning while adapting it to local cultures.
We accept newsworthy press releases such as company events, new executive hires, new products/services, rebranding, expansion, awards, competitions, milestones, partnership and the likes.
All we do is distribute the news in the best possible way, but we can not guarantee or force them to use your news.
Service & Delivery
We require a minimum of 3 days after a project has been submitted and the payment has cleared. Of course, it depends on the project.
We pride ourselves for being able to provide fast and affordable services, but quality always comes first for us. We try to be as reasonable as possible by not over-working our linguists to the point where quality becomes an issue. We have a limit of 2,000 daily words per project.
Payment & Refund
We currently accept payments through Stripe debit/credit card or and direct bank transfer. For direct bank transfer, upon checking out, you will be given the option to use it as a payment method. After placing an order, you will see a list of bank accounts for the UK, USA, Australia, and Euro territories. Only send local currencies using local bank accounts for the UK, USA, and Australian accounts. As for the Euro, payments can be sent internationally (any country), but the currency must be in Euro. Services will be on hold until payments clear.
Yes, we do. However, we advise clients to request promptly for a refund (minus transaction charges). Once we engage our team on a project, cancellation will no longer be possible. We try very hard to balance out respect for both our clients and work team. Our aim is to create a positive work experience for our team members to further encourage them to provide high quality services. Our ultimate goal is quality service + 100% satisfaction for our clients.
That is very unlikely to happen. But, if it happens on rare occasions, we would redo the project at no charge to you or give you a 100% refund.